Know Before You Go

Updated 16th June 2021

The Cavern Club venues and Tours have now re-opened!

You may be wondering what you can expect from our venues and tours at this time?

All of our businesses will be operating under Government Covid-safety guidelines. As such, we have been accredited with Visit England’s industry standard kite mark ‘We’re Good To Go’, providing extra reassurance of our commitment to ensuring your safety and the safety of our staff. Click here for more information about ‘We’re Good to Go’.

Further operational specific details will be updated here in the coming weeks. If you have any questions regarding your visit please email [email protected]

 

 

Magical Mystery Tour – A Beatles Coach Sightseeing Tour

 

 

 

 

 

 

 

 

 

 

What days and times will tours be running?

Monday to Sunday at 11am and 2pm

Saturday – Additional tours may operate at 10am and 1pm

 

Do I need to book a ticket?

As we are operating a limited number of tours at reduced capacity of 40 rather than 53, booking in advance is highly recommended but not essential. Tickets can be booked on-line here. We also encourage anyone paying on the day to use card or contactless methods wherever possible.

 

How many people are allowed on the coach?

The UK Government rules for forward facing Public Service Vehicles such as ours allow us to load our coach to full capacity (53 seats). However, to help with social distancing during boarding and disembarking at stops, we have chosen to limit our capacity to 40 seats per tour.

You will see specific sections of seats blocked off upon boarding and we kindly ask that you do not sit in these seats.

 

How will social distancing be managed?

Keeping our staff and customers is our main priority, therefore we have followed UK Government and health official guidelines undertaken a risk assessment to help us plan our changes to help reduce the risk of spreading coronavirus.

Measures include:

  • Customers will not need to enter our ticket office to check in for the tour, instead will be welcomed outside the building.
  • Our coach capacity has been reduced to from 53 to 40 to aid social distancing upon boarding and disembarking at stops.
  • We kindly ask passengers when boarding to fill from the back to front and disembark from front to back.
  • Our guides will politely manage passenger boarding and disembarking and remind customers to keep distance from other groups when getting on and off the coach and when outside at the stops.
  • Boarding and disembarking is likely to take longer at this time and we thank you for your patience and help to keep us all safe.

 

What sanitisation measures will be in place?

  • The Royal Albert Dock Liverpool provides hand sanitizer stations throughout its estate for visitor use and we kindly ask that you do use them wherever possible. We will also be providing hand sanitizer at our ticket office and on our coaches.
  • We have increased our coach and ticket office cleaning regime and coach interiors will be sanitized before and after every tour.
  • Cleaning will also take place on coaches during the tour stops.

 

How will the coach be ventilated?

Our coaches are not open-top. The air conditioning system pulls in fresh air to circulate rather than recirculated air.

 

What other special measures are in place?

It is our company policy that all staff are tested for covid twice a week and the results submitted to management.

 

Will I need to wear a mask on the tour?

Yes. Mask wearing is mandatory for all passengers on board the coach as it is on all public service transport currently. If you are exempt then you will need to show your exemption pass to the Guide or Driver before you board. To help others feel safe on board, we kindly ask that anyone who proves their exemption, wear a lanyard to identify this. Lanyards will be available at the Ticket Office and at the coach.

If you are uncomfortable with wearing a face covering while on board our coach we politely ask that you come back to book when restrictions are lifted and the need for mask wearing is no longer mandatory.

 

Why do I need to provide personal details when I visit?

To assist and support the NHS Test and Trace process and in line with Government guidelines, customer contact information is collected via our online pre-booking system and will be collected from customers booking at our ticket office on the day. This data will only be made available to NHS authorities to help contain the spread of coronavirus should an outbreak be identified on our premises or tours.  It will not be used for any marketing by The Cavern or shared with any other third parties. For more information about these measures please contact [email protected]

The NHS track and trace app QR code is also available for scanning at our ticket office and on board our coaches.

 

Does the Tour include free entrance into The Cavern Club at this time?

Yes, your Magical Mystery Tour ticket or boarding pass will permit you free entrance into the Cavern Club on the day of your tour. However, as we are operating at significantly lower venue capacity than usual, queuing time may be lengthy, particularly at peak times and weekends.

 

Are there any changes to the Tour stops during this time?

In order to maintain social distancing and to protect local residents of Arnold Grove (George Harrison’s birthplace and childhood home), we are unable to make our stop at this time.

 

Will music still be played along the tour?

Yes, absolutely! Beatles music highlights the importance and relevance of the places you will visit and will remain a part of the tour. Sadly you won’t hear our tour guides and drivers singing…but maybe that’s for the best!!

 

Cavern Venues Information

 

 

 

 

 

 

 

 

 

What are your opening hours?

The Cavern Club:

Monday to Thursday & Sunday from 11am to 11pm

Friday and Saturday from 11am to 12pm

 

The Cavern Pub:

Thursday and Sunday from 12pm to 11pm

Friday and Saturday from 12pm to 12am

 

Festival Restaurant:

Friday & Saturday 12pm to 10pm

Sunday from 12pm to 9pm

Trading hours are subject to change and will be updated here.

 

Do I need to book to visit Cavern venues?

You do not currently need to book general admission tickets to visit to The Cavern Club, The Cavern Pub or Festival Restaurant however, if you would prefer to make a reservation at Festival Restaurant you can do so on-line HERE or by telephone +44(0)151 236 1962 or email [email protected]

The Cavern Club Beatles shows will be returning to The Cavern on a Friday and Saturday nights from 25th June. Tickets for these shows are now available to book online

 

How much does it cost to visit?

The Cavern Club general admission price is £5.00

Entrance into The Cavern Pub and Festival Restaurant is free.

Why do I need to provide personal details when I visit?

To assist and support the NHS Test and Trace process and in line with Government guidelines, customer contact information will be collected upon arrival. This data will only be made available to NHS authorities to help contain the spread of coronavirus should an outbreak be identified on our premises.  It will not be used for any marketing by The Cavern or shared with any other third parties. The best way to assist with controlling the spread of coronavirus is to download the NHS Test and Trace app before arrival to scan the QR code at our venues and tours. For more information about these measures please contact [email protected]

Will table service be in operation?

Yes, all customers will have a seat allocated with their group (maximum 6 people per table) to help us manage capacity and maintain distance.

Do I need to wear a face mask?

In accordance with updated UK Government guidelines, the wearing of face masks is currently mandatory in pubs or restaurants when you are not seated at your allocated table within your group. We politely ask that all customers adhere to this policy when (e.g.) visiting the toilet facilities.

 

Will the toilets be open? 

Toilets will be open and signage directing social distancing while using the facilities will be displayed. Regular checks and enhanced and rigorous cleaning routines will be performed, please be patient with us. Please note: face masks should be worn when using facilities.

 

Will there be entertainment in The Cavern Pub?

Yes, entertainment will be on the Cavern Pub stage every day starting late afternoon.

 

Will I be able to try on Cavern merchandise garments on site?

Cavern merchandise will be available to purchase at our venues during your visit via table service (or online if you forget while you’re with us). Unfortunately, at this time, garments cannot be tried on before purchasing but our staff will be on hand to help you when choosing should you need it. All merchandise can be viewed in display cabinets without the need to handle them before purchase.

 

Can I sit outside the venues?

Yes, outdoor seating on Mathew Street outside The Cavern Pub and Festival Restaurant is available to customers.