Know Before You Go

Updated  20th September

The Cavern has now re-opened its Cavern Pub, Festival Restaurant and Beatles Magical Mystery Tour to the public. The Cavern Club will reopen on Friday 18th September. Things look a little different in the world at the moment and we are implementing health and safety measures in accordance with UK Government and Health official guidelines. As such, we have been accredited with Visit England’s industry standard kite mark ‘We’re Good To Go’, providing extra reassurance of our commitment to ensuring your safety and the safety of our staff. Click here for more information about ‘We’re Good to Go’.

We thank you for your help and patience with observing social distancing to help us open safely. Please take a minute to read about our changes and what you can expect from your visit. If you have any questions regarding your visit please email [email protected]

 

What are your opening hours?

The Cavern Club, The Cavern Pub and Festival Restaurant are open Friday to Sunday.

Current Trading hours are:

Cavern Club – Friday and Saturday from 11am to 12am and Sunday from 11am to 11pm

Cavern Pub and Festival RestaurantFriday and Saturday from 12pm to 11pm and Sunday from 12pm to 8pm

***From Tuesday 22nd September all Cavern venues will close at 10pm as per Government Covid local restrictions***

Trading hours are subject to change and will be updated here.

 

Do I need to book to visit Cavern venues?

You do not currently need to book to visit The Cavern Club, The Cavern Pub or Festival Restaurant however, if you would prefer to make a reservation at Festival Restaurant you can do so on-line HERE or by telephone +44(0)151 236 1962 or email [email protected]valfoodanddrink.com

 

How much does it cost to visit?

Entrance into The Cavern Club costs £5 which is payable on the door.

Free entry into the Cavern on our open days is given to customers of our Magical Mystery Tour and diners at our Festival Restaurant and Cavern Pub.** Show your ticket or receipt on the door.

**When Cavern capacity is at it’s maximum, the above customers can join a priority queue**

Entrance into The Cavern Pub and Festival Restaurant is free.

 

Why do I need to provide personal details when I visit?

To assist and support the NHS Test and Trace process and in line with Government guidelines, customer contact information will be collected upon arrival. This data will only be made available to NHS authorities to help contain the spread of coronavirus should an outbreak be identified on our premises.  It will not be used for any marketing by The Cavern or shared with any other third parties. For more information about these measures please contact [email protected]

 

Will I be allowed to visit if I am displaying symptoms of COVID-19?

We politely request any visitors planning to visit our venues who are displaying symptoms of COVID-19, however mild, stay at home to reduce the risk of infection spreading and come back when you’re feeling better. To help us with this, customer temperature checks will be taken before entering the venues.

 

How will social distancing be observed?

Our capacity at each venue is significantly reduced at this time to enable social distancing and you can expect to see the following measures in place.

  • Entrance and exiting flows will be politely managed on site by Cavern staff to ensure social distancing is observed.
  • Signage and floor markings will be displayed throughout the venues to remind customers to social distance.
  • In The Cavern Club and Cavern Pub, one nominated person will need to place and pay for food and beverage orders at the bar then table service will take place.
  • Table service will be provided at Festival Restaurant.
  • Customers are encouraged to pay using a card and contactless where possible.
  • Hand sanitation units will be available upon entering and throughout the venues.
  • A newly installed air conditioning unit which perpetually brings in fresh air to The Cavern Club has been installed to reduce the risk of spreading coronavirus.
  • Carefully monitored audio levels to enable conversation without having to raise voices.
  • Fully trained staff on covid-19 health and safety practices.

 

Will I be able to sit during my visit?

Yes, all customers will have a seat allocated with their group (maximum 6 people) to help us manage capacity and maintain distance.

 

Do I need to wear a face mask?

In accordance with UK Government guidelines, the wearing of face masks is not currently mandatory in pubs or restaurants.

 

Will the toilets be open?

Toilets will be open and signage directing social distancing while using the facilities will be displayed. Regular checks and enhanced and rigorous cleaning routines will be performed, please be patient with us.

 

Will there be entertainment in The Cavern Club and Cavern Pub?

In the Cavern Club there will be a mix of live music and pre-recorded video performances from Beatles tributes throughout the day and evening.

In the Cavern Pub there will be pre-recorded live music videos shown on screens at a low sound level for your enjoyment.

 

Will I be able to move between the Cavern stage and The Cavern Live Lounge?

Unfortunately not. To help us keep everyone safe please remain in your allocated seat as much as possible. Scheduled live musicians will perform sets on both stages during the day.

 

Will I be able to dance in The Cavern Club or Cavern Pub?

Unfortunately, at this time to maintain social distancing the usual dancing in our lively venues isn’t possible. You might want to get practicing some seated dance moves instead!

 

Will I be able to try on Cavern merchandise garments on site?

Cavern merchandise will be available to purchase at our venues during your visit via table service (or online if you forget while you’re with us). Unfortunately, at this time, garments cannot be tried on before purchasing but our staff will be on hand to help you when choosing should you need it. All merchandise can be viewed in display cabinets without the need to handle them before purchase.

 

Can I sit outside the venues?

Yes, outdoor seating on Mathew Street outside The Cavern Pub and Festival Restaurant is  available to customers.

MAGICAL MYSTERY TOUR

How often are Magical Mystery Tours operating?

Initially, from Friday 7th August, tours will run daily at 2pm. This schedule is subject to change and information will be updated here and across our website when it is available.

Do I need to book a ticket?

As we are operating a significantly reduced tour schedule at reduced capacity, booking in advance is highly recommended but not essential. Tickets can be booked on-line here. A maximum of 6 tickets per group is permitted. We also encourage anyone paying on the day to use card or contactless methods wherever possible.

How will social distancing be managed?

Keeping our staff and customers safe is our main priority, therefore we have followed UK Government and health official guidelines and undertaken a risk assessment to help us plan our changes to help reduce the risk of spreading coronavirus.

Measures include:

  • Social distance signage to remind customers to socially distance.
  • Customers will not need to enter our ticket office to check in for the tour, instead will be welcomed outside the building.
  • Our coach capacity has been reduced to allow for social distancing.
  • Our guides will politely manage passenger boarding and disembarking to maintain social distancing.
  • Maximum group booking limited to 6 people.

Boarding and disembarking is likely to take longer at this time and we thank you for your patience and help to keep us all safe.

What sanitisation measures will be in place?

  • The Royal Albert Dock Liverpool provides hand sanitizer stations throughout it’s estate for visitor use. We will also be providing hand sanitizer at our ticket office and on our coaches.
  • We have increased our coach and ticket office cleaning regime and coach interiors will be sanitized using a professional mister before and after every tour.
  • Cleaning will also take place on coaches during the tour stops.

Will I need to wear a mask on the tour?

To increase safety, we politely ask that all passengers and staff wear a face covering for the duration of the tour.

Will there be a toilet stop during the tour?

Unfortunately, at this time we are unable to make our usual toilet break stop.

Toilet facilities are open and available at Royal Albert Dock where our tour begins.

Why do I need to provide personal details when I visit?

To assist and support the NHS Test and Trace process and in line with Government guidelines, customer contact information will be collected upon arrival. This data will only be made available to NHS authorities to help contain the spread of coronavirus should an outbreak be identified on our premises.  It will not be used for any marketing by The Cavern or shared with any other third parties. For more information about these measures please contact [email protected]

Will I be allowed to visit if I am displaying symptoms of COVID-19?

We politely request any visitors planning to take our tour or visit our venues who are displaying symptoms of COVID-19, however mild, stay at home to reduce the risk of infection spreading and come back when you’re feeling better. To help us with this, customer temperature checks will be taken before boarding the coach.

Will the tour stops run as normal?

Sadly, in order to enable us to run the tour safely at this time, we have had to make some changes to our tour stops. We are unable to visit George Harrison’s childhood home (Arnold Grove).

The Cavern Club will be opening from from Friday to Sunday from 18th September. If you are a Magical Mystery Tour customer you will be able to enter the Club during opening times free of charge. ** As this situation changes, we will update information here.

**When Cavern capacity is at it’s maximum, the above customers can join a priority queue**

Otherwise, the tour route and stops will operate as normal with photograph opportunities along the way.

Will music still be played along the tour?

Yes, absolutely! Beatles music highlights the importance and relevance of the places you will visit and will remain a part of the tour (at a safe sound level). Sadly you won’t hear our tour guides and drivers singing…but maybe that’s for the best!!