Know Before You Go

Updated  4th August

The Cavern has now re-opened its Cavern Pub and Festival Restaurant to the public and our Beatles Magical Mystery Tour will re-start from Friday 7th August. Things look a little different in the world at the moment and we are implementing health and safety measures in accordance with UK Government and Health official guidelines. As such, we have been accredited with Visit England’s industry standard kite mark ‘We’re Good To Go’, providing extra reassurance of our commitment to ensuring your safety and the safety of our staff. Click here for more information about ‘We’re Good to Go’.

We thank you for your help and patience with observing social distancing to help us open safely. Please take a minute to read about our changes and what you can expect from your visit. If you have any questions regarding your visit please email [email protected]

 

What are your opening hours?

The Cavern Pub and Festival Restaurant will be open Friday to Sunday from 1st August

Trading hours will be: Friday and Saturday from 12pm to 10pm

Sunday from 12pm to 8pm

Trading hours are subject to change and will be updated here. Admission remains free.

Do I need to book to visit?

You do not currently need to book to visit The Cavern Pub or Festival Restaurant however, if you would prefer to make a reservation at Festival Restaurant you can do so on-line HERE or by telephone +44(0)151 236 1962 or email [email protected]

Why do I need to provide personal details when I visit?

To assist and support the NHS Test and Trace process and in line with Government guidelines, customer contact information will be collected upon arrival. This data will only be made available to NHS authorities to help contain the spread of coronavirus should an outbreak be identified on our premises.  It will not be used for any marketing by The Cavern or shared with any other third parties. For more information about these measures please contact [email protected]

Will I be allowed to visit if I am displaying symptoms of COVID-19?

We politely request any visitors planning to visit our venues who are displaying symptoms of COVID-19, however mild, stay at home to reduce the risk of infection spreading and come back when you’re feeling better. To help us with this, customer temperature checks will be taken before entering the venues.

How will social distancing be observed?

Our capacity at each venue is significantly reduced at this time to enable social distancing and you can expect to see the following measures in place.

  • Entrance and exiting flows will be politely managed on site by Cavern staff to ensure social distancing is observed.
  • Signage and floor markings will be displayed throughout the venues to remind customers to social distance.
  • In the Cavern Pub, one nominated person will need to place and pay for food and beverage orders at the bar then table service will take place.
  • Table service will be provided at Festival Restaurant.
  • Customers are encouraged to pay using a card and contactless where possible.
  • Hand sanitation units will be available upon entering and throughout the venues.

Do I need to wear a face mask?

In accordance with UK Government guidelines, the wearing of face masks is not currently mandatory in pubs or restaurants.

Will the toilets be open?

Toilets will be open and signage directing social distancing while using the facilities will be displayed. Regular checks and enhanced and rigorous cleaning routines will be performed, please be patient with us.

Will there be entertainment in The Cavern Pub?

Sadly, at this time the performance of live music isn’t permitted at indoor venues, but we will be providing recorded live music shown on screens at a low sound level for your enjoyment.

Will I be able to try on Cavern merchandise garments on site?

Cavern merchandise will be available to purchase at our venues during your visit via table service (or online if you forget while you’re with us). Unfortunately, at this time, garments cannot be tried on before purchasing but our staff will be on hand to help you when choosing should you need it. All merchandise can be viewed in display cabinets without the need to handle them before purchase.

Can I sit outside the venues?

Subject to licence granting, outdoor seating on Mathew Street outside our venues will be available to customers.

 

THE CAVERN CLUB GUIDED TOUR

Open to customers dining at either The Cavern Pub or Festival Restaurant.

What does The Cavern Tour include?

Whilst the iconic Cavern Club remains closed at this time, we appreciate that locals and visitors to Liverpool may wish to see inside the world famous club. Therefore, we are operating 30-minute guided tours at intervals throughout our trading days (Friday to Sunday). This will be an opportunity to discover the workings and heritage of the Cavern from past to present in a new way at an unprecedented time when it is closed.

What time do the tours run?

30-minute guided tours will operate between 2pm and 6pm From Friday to Sunday. Ask a member of staff on arrival. Due to reduced capacity to enable social distancing, places will be subject to availability.

Do I need to book?

At this time there is no need to book a place on the tour. If you are a dining customer at either The Cavern Pub or Festival Restaurant you will be asked if you would like to join a tour and provided with a ticket to present to your guide. This admission process is subject to change and information will be updated here.

To enable social distancing tour numbers are limited and places will be subject to availability on the day.

Will I need to wear a face mask during the guided tour of the Cavern?

Yes, for the duration of the tour you will be asked to wear a face covering and maintain social distancing.

We look forward to welcoming back our visitors safely from 1st August.

 

MAGICAL MYSTERY TOUR

How often are Magical Mystery Tours operating?

Initially, from Friday 7th August, tours will run daily at 2pm except on Wednesdays. This schedule is subject to change and information will be updated here and across our website when it is available.

Do I need to book a ticket?

As we are operating a significantly reduced tour schedule at reduced capacity, booking in advance is highly recommended but not essential. Tickets can be booked on-line here. We also encourage anyone paying on the day to use card or contactless methods wherever possible.

How will social distancing be managed?

Keeping our staff and customers safe is our main priority, therefore we have followed UK Government and health official guidelines and undertaken a risk assessment to help us plan our changes to help reduce the risk of spreading coronavirus.

Measures include:

  • Social distance floor markers and signage to remind customers to socially distance.
  • Customers will not need to enter our ticket office to check in for the tour, instead will be welcomed outside the building.
  • Our coach capacity has been reduced to allow for social distancing.
  • Our guides will politely manage passenger boarding and disembarking to maintain social distancing.

Boarding and disembarking is likely to take longer at this time and we thank you for your patience and help to keep us all safe.

What sanitisation measures will be in place?

  • The Royal Albert Dock Liverpool provides hand sanitizer stations throughout it’s estate for visitor use. We will also be providing hand sanitizer at our ticket office and on our coaches.
  • We have increased our coach and ticket office cleaning regime and coach interiors will be sanitized using a professional mister before and after every tour.
  • Cleaning will also take place on coaches during the tour stops.

Will I need to wear a mask on the tour?

To increase safety, we politely ask that all passengers and staff wear a face covering for the duration of the tour.

Will there be a toilet stop during the tour?

Unfortunately, at this time we are unable to make our usual toilet break stop.

Toilet facilities are open and available at Royal Albert Dock where our tour begins.

Why do I need to provide personal details when I visit?

To assist and support the NHS Test and Trace process and in line with Government guidelines, customer contact information will be collected upon arrival. This data will only be made available to NHS authorities to help contain the spread of coronavirus should an outbreak be identified on our premises.  It will not be used for any marketing by The Cavern or shared with any other third parties. For more information about these measures please contact [email protected]

Will I be allowed to visit if I am displaying symptoms of COVID-19?

We politely request any visitors planning to take our tour or visit our venues who are displaying symptoms of COVID-19, however mild, stay at home to reduce the risk of infection spreading and come back when you’re feeling better. To help us with this, customer temperature checks will be taken before boarding the coach.

Will the tour stops run as normal?

Sadly, in order to enable us to run the tour safely at this time, we have had to make some changes to our tour stops. We are unable to visit George Harrison’s childhood home (Arnold Grove) and The Cavern Club remains closed and is therefore not able to be included in your tour. As this situation changes, we will update information here.

We are however, running short guided tours inside the Cavern Club from Friday to Sunday for dining customers of The Cavern Pub and Festival Restaurant. Should you be taking a Magical Mystery Tour on one of these days, you may wish to dine at one of our venues to take advantage of the 30-minute free Cavern Club tour. Places are limited to enable social distancing and other covid related safety measures.

Otherwise, the tour route and stops will operate as normal with photograph opportunities along the way.

Will music still be played along the tour?

Yes, absolutely! Beatles music highlights the importance and relevance of the places you will visit and will remain a part of the tour (at a safe sound level). Sadly you won’t hear our tour guides and drivers singing…but maybe that’s for the best!!