Welcome to our website
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cavern City Tours’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Cavern City Tours’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Edward Robinson & Co. Hanover Buildings,11-13 Hanover Street, Liverpool L1 3DN. Our company registration number is 01744312 and place of registration is Edward Robinson & Co. Suite 26, Century Buildings, Brunswick Business Park, Liverpool L3 4BJ.
The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Returns & Exchanges
What is your Return & Exchange policy?
For all UK returns and exchange requests, please reach out to our Customer Care at [email protected]. Only items purchased on the official cavernclub.com website can be returned or exchanged. We do not accept returns or exchanges for items purchased in a physical Cavern location. All final sale items are non-refundable and non-returnable. Terms and conditions apply.
If you would like to request a refund or exchange, please contact customer service within 14 days of receiving your order.
We’ll gladly accept unworn, unwashed, and unaltered merchandise for refund or exchange. Items must have original tags and be in new condition. Clearly worn, broken, altered, unauthentic merchandise does not qualify for a refund or exchange.
How to Return/Exchange:
To initiate a return or exchange, please contact Customer Care. We kindly ask that you please reuse the original packaging if possible.
Refunds:
Once we receive your items, you will be issued a refund for the cost of the item and any applicable taxes to your original payment method. Please allow 5-7 business days after we’ve received your items for your refund to be processed.
Exchanges:
Once we receive your items, we will issue a replacement order for the exchange. Exchanges are only valid for the same amount paid for the original item.
Cancellation:
Unfortunately, we are unable to make changes (including cancellations) to orders after they have been submitted. If you would like to initiate a return or exchange, please follow the instructions above.
Please mail all returns & exchanges to:
Cavern City Tours
5 Rainford Square
Liverpool
United Kingdom
L2 6PX